OUR STORE POLICIES
Shipping is provided by Royal Mail, Evri, DHL express. All shipping costs are provided at checkout. Dispatch is 1-2 business days.
We founded Rocks-and-Roots with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Refunds and Returns
If you aren't 100% satisfied with your product we welcome returns. Please notify us as soon as your delivery arrives if you are not satisfied. Items must be returned in the same condition as received to be eligible for a refund. Return postage is to be paid for by the buyer and refund will be issued to the original payment method once item is received and checked. Any items lost/damaged in transit will be refunded and claimed back from the delivery provider, items are not classed as lost until after 15 days so please don't open a return before 15 days after dispatch.
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